Terms, Conditions, & Warranties
BiGTruckPartsUSA is committed to fairness and open communication to all of our clients. Because we respect you, we have developed a Terms, Conditions, & Warranties policy as indicated below.
BiGTruckPartsUSA is a non-stocking distributor and dealer that ships directly from its manufacturing and distributor facilities to customers. All prices, terms and conditions of sale are subject to change without prior notice. The buyer agrees to all terms and conditions of seller upon placement of any and all purchase orders.
In the event of price error, BiGTruckPartsUSA reserves the right to charge the correct price. We also make every effort to maintain our pricing, however due to unforeseeable changes in our distributors’ prices and market fluctuation, prices are subject to change without notice.
These prices do not include freight.
All claims must be made within (10) days of receipt of packing slip or invoice. Jubert Equipment reserves the right at all times to reject any order for any reason.
We accept check with order, Visa, Mastercard, American Express, certified funds, cashier’s checks, money orders, Western Union, or wire transfer.
All shipments will be made F.O.B shipping point. Back orders will be shipped in the most practical fashion with charges consistent with our freight policy established with the original order.
Acceptance, Alteration, & Cancellation
Orders for other than standard items may not be cancelled after purchase has been committed, production scheduled, or any other cost incurred. Buyer will be charged a restocking fee of between 15% and 25%, based on the policy of the product manufacturer or distributor, on returned merchandise or cancellations on special orders.
Return of Defective Merchandise
Defective or failed merchandise is to be held at the buyer’s premises until authorization has been granted by seller to return or dispose of merchandise. Merchandise that is to be returned for final inspection must be returned Freight Prepaid in the most economical way. Credit will be issued for material found to be defective upon our inspection based on prices at time of purchase.
Merchandise Shipped in Error
Buyer must notify seller immediately of any merchandise shipped in error. Upon notification, merchandise is to be returned to seller either via truck on a freight prepaid basis, or via UPS on a freight prepaid basis. Buyer will be reimbursed for cost of merchandise, plus any reasonable additional freight which may have incurred due to shipping error.
Merchandise Ordered in Error
Standard merchandise may only be returned provided that the merchandise is in the original buyer’s possession for not more than 30 days. If merchandise is accepted for return, merchandise must be returned freight prepaid and buyer may be charged a 15% to 25% restocking charge, which is based on the policies of the product manufacturer or distributor. Returns are not accepted for any merchandise that is specially ordered or manufactured to meet the buyer’s requirements of either specifications or large quantity.
Delivery, Damages, & Shortages
Delivery to the initial common carrier shall constitute the delivery to the buyer. Our responsibility, in so far as transportation risks are concerned, ceases upon delivery of merchandise in good condition to such a carrier, and all the merchandise shall be shipped at the buyer’s risk. Any evidence of damage to material shipped, upon the opening of the original shipping package, must be reported to and a claim made with the delivering carrier without delay.
Product warranties are based on the policies of the manufacturer. Customers are advised to contact Jubert Equipment directly should there be a product warranty issue.
Customer Identity Verification (July 2021)
Due to the high rate of attempted credit card fraud in the truck mounted equipment industries, our automated credit card address verification process has been set to not allow for mistakes in entering the billing address information. As a result, ordering customers must be sure to enter the correct information or the sale will not be approved. Please contact us at 832-639-0440 or firstname.lastname@example.org if you experience problems with your order.
If the credit card is declined at the end of the ordering process, customers can simply contact the issuing credit card company, verify the billing address on file, and then try to place the order again or contact us to order by phone.
Customers can also provide additional proof of identity that includes their calling the issuing card's bank and putting us on the line with them directly for transaction approval.
If a fraudulent transaction leads to a credit card chargeback, we will file state criminal charges against the perpetrator(s) in our home state (Texas), with the local police and district attorney (or county) in the state where the order was shipped, and with the relevant federal agencies.
We also have an online verification form on our BiGTruckPartsUSA.com customer identify verification page that customers can use to document their identities.